We are looking forward to welcoming you to our clinic and know how important it is to offer treatments which boost your health and wellbeing, in a safe setting. As an aesthetic medical facility, our hygiene protocols are stringent and ensure we minimise any risk of infection.
To safeguard you, other patients and our team please take a moment to familiarise yourself with the following:
Pre-Appointment
COVID-19 SCREENING
We ask that you make contact in advance of your scheduled appointment if:
- you have had, or are currently experiencing, any COVID-19 associated symptoms
- you have been feeling unwell
- you have travelled out of the country recently and should be self-isolating / quarantining
- you have been in contact with anyone who has tested positive to COVID-19
If you answer yes to any of these questions, we may deem it necessary to move your appointment to a later date.
COVID-19 VACCINATION
If you have had or are due to have the COVID-19 vaccination or booster 4 weeks either side of your injectable treatments, please call us to discuss this further as it may be necessary to move your appointment to a later date.
Your Appointment
UPON ARRIVAL
Please arrive no more than five minutes early for your appointment in order to help us manage the flow of patients. When you arrive, please ring the doorbell as usual, and wait to be invited up to the clinic on the second floor.
GUESTS
Please come to the clinic alone. We will not be able to accommodate any additional people as we continue to practise social distancing.
SAFETY MEASURES
We kindly ask that you wear a face mask on entry to the building. When you arrive on the second floor, please wait for a member of the team to greet you. They will provide you with hand sanitiser (or direct you to the bathroom if you would prefer to wash your hands) before showing you to the lounge or treatment room.
REFRESHMENTS
Unfortunately, for the time being, we will not be able to offer you the usual range of teas, coffees and juices. We will, however, be offering water in disposable cups.
DEPOSITS & PAYMENT
We require a deposit for all bookings made. We will ask for this at the point of booking. We prefer that all fees are paid for by card, not cash.
DISINFECTION
Please be aware that all treatment rooms will be thoroughly disinfected between patients and communal areas will be cleaned down at regular intervals. As an additional measure, we have installed air purifiers to remove airborne particles and kill airborne bacteria and viruses.
STAFF PPE
Staff will continue to wear appropriate PPE for the duration of your treatment and time within the clinic.
Additional Training
For your further reassurance, all of our staff will have received extensive training to ensure that we continue to offer services in a safe, clean and professional manner, and that comply with COVID-19 guidelines and infection control.
Thank you for taking the time to read the above. We hope you understand and feel reassured by the measures that we are taking to ensure your ongoing safety within the clinic.
If you have any questions or concerns, please email us or call us on + 44 (0)20 7486 3849.
We are looking forward to seeing you in clinic soon.
